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A/C FAQs | Questions About Central Air Conditioning Systems | Important Information You Can Use

Q: What cities and areas do you service?

A: Our service areas include cities and towns in southeast Wisconsin and northeast Illinois.

In Wisconsin: Burlington, Racine, Milwaukee, Kenosha, Waterford and Lake Geneva

In Illinois: Antioch, Richmond, Hebron, Lawrence and Harvard

Other communities we serve include: Pleasant Prairie WI, Paddock Lake WI, Whitewater WI, Elkhorn WI, Twin Lakes WI, Beloit WI, Janesville WI, Waukesha WI, Oak Creek WI, East Troy WI and Delavan WI.

Q: How much does it cost for a technician to come to my home and help me plan the purchase of a new central air system?

A: It costs nothing.  We are happy to send a certified HVAC professional to your home to help you determine the size and type of system that will best meet your cooling and budgetary needs.

Q: What is preventative maintenance, and when should it be done?

A: Preventative maintenance for a central air conditioning system is similar in purpose to the check-ups you have for your vehicle.  During a maintenance visit, our technicians inspect all the components of your system and make any necessary adjustments or repairs.  When scheduled on an annual basis, preventative maintenance allows us to uncover minor problems with your A/C system and address them before they become big problems that are expensive and time-consuming to fix.

Q: What is SEER and why is it important?

A: SEER stands for Seasonal Energy Efficiency Ratio. It’s a measurement of the ratio of cooling produced by an appliance divided by the amount of electricity required to produce it.  The higher the SEER rating, the greater the appliance’s energy efficiency.  It’s important to note that SEER measures efficiency, not the amount of cool air a system can produce.

Q: What can I do if there is ice on my air conditioner or if it’s leaking water?

A: In most cases, these problems are due to a dirty filter, which you can replace.  If that doesn’t solve the issue after a couple days, call us so we can find out exactly why you’re having these problems.

Q: I can have a couple of local handymen install a new central air conditioner for much less cost than I would pay you to do it.  Why should I choose you?

A: Simply put, because of our extensive training and experience.  Our HVAC technicians are certified by North American Technician Excellence, a nonprofit certifying body that rigorously tests air conditioning service professionals to ensure they meet the highest industry standards for academic knowledge and hands-on experience.  A central air system is complex and should never be installed by someone without thorough training.

Q: What is a ductless air conditioner?

A: These units are similar in appearance to traditional central air systems, but they feed air into the home through piping connected to the unit rather than through a home’s ductwork.  Ductless systems are ideal for older homes without air ducts and for new room additions and smaller spaces like workshops, basements and attics.

Q: Will a programmable thermostat for my A/C system reduce my energy use?

A: Yes.  When programmed correctly, today’s advanced thermostats can reduce your energy usage by up to 30%.

Q: When should I replace my central air conditioning system?

A: The EPA recommends replacing a system when it passes 10 years of age, because by this time, most systems are running at much lower efficiency than they did when new.  Additionally, if your unit is making a lot of noise, needs frequent repairs or scores below 5 on an EPA home assessment, it’s probably time to consider replacing it.